Shipping policy
Shipping Policy
Questions? Email hello@theblacksheepfam.com or visit our Contact page.
Holiday 2026: Order-By Dates for Christmas Delivery
To arrive by Christmas, place your order by the date below for the shipping method you choose at checkout (all times Central):
- Standard shipping (including free shipping on $99+): Monday, December 14, by 11:59 PM CT
- Ground shipping: Wednesday, December 16, by 11:59 PM CT
- Express shipping: Sunday, December 20, by 12:00 PM (noon) CT
- Next Business Day shipping: Monday, December 21, by 12:00 PM (noon) CT
- Digital gift cards: delivered instantly by email, through December 25
Orders placed December 1–21 are packed and shipped as quickly as possible. Orders placed on or after Tuesday, December 22 will ship on Monday, December 28.
Orders placed after the order-by date for the selected shipping method may not arrive by Christmas. Order-by dates are our best estimates based on typical carrier transit times and are not guaranteed. Weather, carrier volume and other delays outside our control can affect delivery.
Shipping to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories or a military (APO/FPO/DPO) address? We can’t guarantee Christmas delivery to these destinations. Please order early and choose Express or Next Business Day for the fastest option. Not sure which is best for your address? Reach out and we’ll help.
Order Processing
Outside the December holiday schedule above, orders are typically processed within 1–3 business days. High-volume periods may take longer. Processing time is separate from carrier transit time, which begins after your order ships.
Priority Processing
Add Priority Processing at checkout and your order moves ahead of standard orders in our packing line. It speeds up when your order ships, not carrier transit time, and doesn’t guarantee a delivery date. The Priority Processing fee is non-refundable.
U.S. Shipping Options
- Free Standard shipping on U.S. orders of $99 or more
- Standard: estimated 3–8 business days in transit
- Ground: estimated 2–5 business days in transit
- Express: estimated 2-3 business days in transit
- Next Business Day: delivered the next business day after shipment. No weekend delivery.
Available methods, prices and delivery estimates for your address are shown at checkout. Delivery estimates are not guaranteed.
International Shipping
We currently ship to Canada. Eligible service and cost are calculated at checkout. Duties and taxes may apply and are the recipient’s responsibility. International orders are nonreturnable under our Refund Policy.
Tracking
Your shipping confirmation email includes tracking details. Tracking is also available in your customer account.
Shipping Protection
Add Shipping Protection at checkout to cover packages that are lost, stolen or damaged in transit. If something goes wrong, contact us within 7 days of delivery (or of the expected delivery date if it never arrives) with your order number, plus photos of any damage. We’ll send a replacement if your item is still in stock, or a refund if it’s not. The Shipping Protection fee is non-refundable.
Delivered but Not Received
If tracking shows delivered but you can’t find your package, check with neighbors and around your property, and allow 24 hours, since carriers sometimes mark packages delivered early. If it’s still missing, contact the carrier first. We’re happy to help you with the claim if you contact us within 7 days of the delivery date. Packages with Shipping Protection are covered through its claim process.
Damaged, Defective, Incorrect or Missing Items
If your order arrives with an item that’s damaged, defective, incorrect or missing, contact us within 7 days of delivery with your order number and photos, and we’ll make it right.
Address Accuracy, Carrier Delays and Undeliverable Packages
Please double-check your shipping address at checkout. We can’t guarantee changes after an order begins processing, so contact us right away if you spot an error.
Black Sheep Fam is not responsible for orders shipped to an incorrect or incomplete address entered at checkout, or for packages that are delayed, misdelivered, lost or damaged by the carrier once they’ve been handed off. Packages that are refused, unclaimed or returned as undeliverable are not automatically reshipped or refunded. For any carrier issue, contact the carrier directly, and reach out to us. We’ll do what we can to help.
Holiday Returns
Orders placed December 1–31 aren’t eligible for refunds, but size exchanges and store credit are available, and damaged, defective, missing or incorrect items are always covered. See our Refund Policy for full details.