Refund policy

December Orders

Due to the seasonality of our products, orders placed December 1–31 are final sale and cannot be returned.

This restriction does not apply if an item arrives damaged, defective, missing, or incorrect. Please contact us promptly so we can evaluate the issue and make it right.

Returns for All Other Orders

We hope you love your Black Sheep Fam purchase, but we understand that sometimes things do not work out as planned.

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unwashed, unused, and in its original packaging.

Items sent back without first requesting and receiving approval for a return will not be accepted.

Return Shipping and Nonrefundable Charges

A $9 flat-rate return shipping fee will be deducted from each approved domestic return. This is one fee per return shipment, not per item.

The $9 return shipping fee will be waived if an item arrived damaged, defective, or incorrect.

The following charges are nonrefundable:

• Original shipping charges

• Package Protection

• Priority Processing

• Return shipping fees, unless the return is due to a damaged, defective, or incorrect item

How to Request a Return

1. Log in to your customer account.

2. Enter the email address associated with your order and select Continue.

3. Open the email sent by our store and copy the six-digit verification code.

4. Return to the online store and enter the verification code.

5. Select the order containing the item you want to return.

6. If the order contains multiple items, select the specific item or items you want to return.

7. Select a return reason and include any relevant notes.

8. Select Request return.

Our team will review your request and notify you whether it has been approved or declined.

If your return is approved, we will send you a return shipping label and instructions for returning your package. Approved returns must be mailed within 14 days after the return label is issued. Returns mailed after that deadline may not be accepted.

Refunds

After we receive and inspect your return, we will issue any approved refund to your original payment method, less the $9 return shipping fee and any other nonrefundable charges.

Please allow up to 10 business days after your return is received and inspected for us to process the refund. Your bank or credit card company may require additional time to post the refund to your account.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us promptly so we can evaluate the issue and make it right.

Please include your order number and clear photographs when applicable.

Final-Sale and Nonreturnable Items

We cannot accept returns on:

• Items explicitly marked Final Sale

• Gift cards

• Package Protection

• Priority Processing

• Orders placed December 1–31, except for damaged, defective, missing, or incorrect items

Please contact us if you have questions about whether an item is eligible for return.

Exchanges

We do not offer direct exchanges at this time.

If you ordered the wrong size or would prefer a different item, request a return for the original item. Once the return is approved, you may place a separate order for the replacement item.

International Orders

International orders are final sale and cannot be returned, except when an item arrives damaged, defective, missing, or incorrect, or when applicable law requires otherwise.

Questions

For return or exchange questions not answered here, please contact us.

Nothing in this policy limits any rights available to you under applicable law.