Refund policy

The Short Version

• 30 days after delivery to request a refund, size exchange or store credit.
• Items must be unworn, unwashed and in original packaging.
• $9 return shipping fee, waived if we made a mistake.
• Limited Finds items are final sale.
• December orders (Dec 1–31) can’t be refunded, but size exchanges and store credit still apply.
• Damaged, defective, missing or incorrect? Tell us within 7 days and we’ll make it right.

Returns
We hope you love your Black Sheep Fam pajamas. If something doesn’t work out, you have 30 days after delivery to request a return for a refund, a size exchange or store credit.
To be eligible, items must be unworn, unwashed, unused and in their original packaging. Pajama sets and bundles must be returned complete.
Returns must be requested and approved first. Items sent back without approval will not be accepted.

Size Exchanges and Store Credit
Not the right size? We’ll exchange it for another size of the same item when it’s available, or issue store credit. Request a return within 30 days of delivery and note the size you need. The $9 return shipping fee applies.
Store credit is added to your Black Sheep Fam account and applies at checkout.
Want a different style or print instead? Request a return for the original item, then place a new order for the one you want.

Holiday Orders (December 1–31)
Because our products are seasonal, orders placed December 1–31 (Central Time) are not eligible for refunds. Size exchanges and store credit still apply, under the same conditions as above. Damaged, defective, missing or incorrect items are always covered.

Gifts
Received Black Sheep Fam as a gift? Gift recipients can request a size exchange or store credit. Contact us with the order number or the purchaser’s name and email. Refunds, when eligible, go to the original purchaser’s payment method.

How to Request a Return

1. Log in to your account with the email used on your order. We’ll email you a six-digit code.
2. Select the order and the item or items you want to return.
3. Choose a return reason. For a size exchange, note the size you need.
4. Select Request return.

We’ll review your request and email you. If approved, you’ll receive a return label and instructions. Approved returns must be mailed within 14 days of the label being issued.

Return Shipping and Nonrefundable Charges
A $9 flat-rate return shipping fee is deducted from each approved domestic return or exchange. It’s one fee per shipment, not per item. The fee is waived if an item arrived damaged, defective or incorrect.
These are not refundable: original shipping charges, Shipping Protection, Priority Processing and return shipping fees.

Refunds
After we receive and inspect your return, approved refunds go to your original payment method, minus the $9 return fee and any nonrefundable charges. Please allow up to 10 business days for processing. Your bank/credit card company may need extra time to post it.

Damaged, Defective, Missing or Incorrect Items
Please inspect your order when it arrives. If anything is damaged, defective, missing or incorrect, contact us within 7 days of delivery. Include your order number and photos where possible, and we’ll make it right.

Final Sale and Nonreturnable Items

• Limited Finds items
• Items marked Final Sale
• Gift cards
• International orders (except damaged, defective, missing or incorrect items, or where the law requires otherwise)

Questions
For anything not answered here, please contact us.
Nothing in this policy limits any rights available to you under applicable law.