Questions? We’ve Got Answers.

Not for Holiday 2026. Due to circumstances outside our control, kids’ and baby pajamas won’t be available this season. We know matching the whole family has been part of the fun, and we’re disappointed too. You can still coordinate women’s, men’s and select pet styles in our Matching Pajamas collection. 

Start with our Size & Fit Guide. Available sizes vary by product, and sold-out sizes will appear unavailable on the product page.

Orders are typically processed within 1–3 business days, though high-volume periods may take longer. Carrier transit begins after your order ships and arrival dates are not guaranteed.

Eligible items may be returned within 30 days of delivery. A $9 return-shipping fee is deducted from the refund. Some items and orders are non-refundable.  See the complete Refund Policy for full eligibility and instructions.

Only styles identified as adult unisex in the product title use unisex sizing. Check the product page and our Size & Fit Guide before ordering.

Cozy Cotton is our breathable cotton stretch: 95% cotton and 5% spandex. Butter Plush is incredibly soft and stretchy with a double-brushed finish: 96% polyester and 4% spandex. Feather Plush is lightweight, softly brushed warmth made from 100% polyester.

Stretch, brushing and printing techniques can create small differences in fit, color and hand feel between styles or production runs.

Follow the sewn-in garment-care label for your specific style. As general pajama-care guidance, wash similar colors together and turn printed garments inside out before washing.

An order-confirmation email is sent after checkout. If you do not receive it, check your spam folder and confirm the email used at checkout. Still unsure? Email hello@theblacksheepfam.com or Contact Us.

Orders move into processing quickly, so changes or cancellations may not be possible. Contact us promptly and we’ll confirm what can still be done. Price adjustments are not offered after an order is placed.

No. You may check out as a guest. A customer account makes it easier to review order history, tracking and eligible return options.

Available payment methods are shown securely at checkout.

Your shipping-confirmation email includes tracking details. Tracking is also available through your customer account.

U.S. orders of $99 or more qualify for free standard shipping. Current paid options include Standard, Ground, Express and Next Business Day. Available methods, prices and delivery estimates display at checkout for your address. Order processing time is separate from carrier transit, and delivery dates are not guaranteed.

International shipping is currently available to Canada, with eligible service and cost calculated at checkout. Duties and taxes may apply. International orders are nonreturnable under our current Refund Policy.

Package Protection may be offered at checkout for eligible orders. If you purchased protection and your package is lost, stolen or damaged in transit, contact us promptly with your order number and details so we can guide you through the current claim process.

Eligible items may be requested for return within 30 days after delivery and must be unworn, in their original condition and original packaging. A $9 return-shipping fee is deducted from the refund. Sale or clearance items, gift cards, Package Protection and orders placed December 1–31 are nonreturnable. International orders are also nonreturnable. Review the full Refund Policy before submitting a request.

We do not offer exchanges. If an item is eligible, request a return and place a separate order for the replacement item.

Please inspect your order when it arrives and contact us promptly if anything is damaged, defective, incorrect or missing so our team can review the issue and make it right.

No. Black Sheep Fam gift cards do not expire.

Visit our Gift Cards collection to purchase a digital gift card for yourself or someone else.