QUESTIONS ABOUT PRODUCTS
Where do you design and manufacture?
Our Black Sheep Fam products are designed specifically by our team, unique for our brand, in Wisconsin. Due to the finishing process of our fabric, our products are manufactured in China, using ethically vetted and audited partners.
What if I notice slight variations in fit, color or handfeel between products?
Our double brushed butter plush fabric is well loved with a soft, cozy handfeel. Because of the amount of stretch, brushing, and a variety of printing techniques, it is quite normal for there to be a small variance in fit, color & handfeel between items.
How should I care for my pajamas?
For maximum cozy, we strongly recommend washing your pajamas prior to wear. They will become even softer with every wash.
PRO TIP - Wash inside out and toss in a color catcher sheet for the first couple washes, especially for prints with a lot of red. This will help prevent the colors from bleeding on each other and will keep your jammies looking like new!
QUESTIONS ABOUT ORDERS
How will I know if the Black Sheep Fam has received my order?
For all orders placed with The Black Sheep Fam, you should receive an email from us shortly after submission. If you’re unsure whether your order was submitted, please contact us at firstname.lastname@example.org. We’d be happy to check for you!
Can I change my order once I place it?
After an order has been placed, we will not be able to change it. Please double check all sizes, colors, and styles on your order before you hit the “Submit” button.
Do you offer price adjustments?
We do not offer price adjustments after an order has been placed.
How long will it take for my order to ship?
Orders are typically processed and shipped within 2-4 business days of receipt, but can be slightly delayed during heavy traffic times.
Can I see my order history?
Absolutely! You can find your full order history online under “Orders” when you log in to your account on our website.
Do I need to create an account to order online?
While we encourage all customers to create an online account when ordering, you may checkout without one. The benefit to creating an account is being able to see your order history and tracking information.
QUESTIONS ABOUT PAYMENT
What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Meta Pay, Google Pay, Shop Pay, PayPal, Venmo and The Black Sheep Fam Gift Cards as payment. We do not accept cash or checks.
QUESTIONS ABOUT SHIPPING
Where can I track my order?
When your order ships, we will send a shipping confirmation email with tracking details. You can also find your tracking information in your order history in your account.
How long does standard shipping take?
When shipping within the continental United States, standard shipping typically takes from five to ten business days to arrive after your order has been shipped. Sometimes unexpected delays may happen, causing orders to be backed up and arrive later than usual. Rest assured, we will work hard to get your order shipped so that it arrives as soon as possible.
Where do you ship to?
We currently ship to the US and Canada.
QUESTIONS ABOUT E-GIFT CARDS
Do gift cards expire?
No, our gift cards do not expire.
Can I purchase an e-gift card?
Yes! Our e-gift cards make the perfect gift! They can be emailed to yourself or the recipient. You can find this option on our Gift Card page.