Questions? We’ve got answers.

Not for Holiday 2026. Due to circumstances outside our control, kids’ and baby pajamas won’t be available this season. We know matching the whole family has been part of the fun, and we’re disappointed too. You can still coordinate women’s, men’s and select pet styles in our Matching Pajamas collection.

Our pajamas are true to size, so start with your usual size. Then check your measurements against our Size & Fit Guide before you order. Between sizes or prefer more room? Size up. Available sizes vary by product, and sold-out sizes will appear unavailable on the product page.

Orders are typically processed within 1–3 business days, though high-volume periods may take longer. Carrier transit begins after your order ships and arrival dates are not guaranteed.

You have 30 days after delivery to request a return for a refund, a size exchange or store credit. Items must be unworn, unwashed and in their original packaging. A $9 return-shipping fee applies. Limited Finds items are final sale.

Holiday orders: orders placed December 1–31 can’t be refunded, but size exchanges and store credit still apply. Damaged, defective, incorrect or missing items are always taken care of. See the complete Refund Policy for details.

Only styles identified as adult unisex in the product title use unisex sizing. Check the product page and our Size & Fit Guide before ordering.

Cozy Cotton is our breathable cotton stretch: 95% cotton and 5% spandex. Butter Plush is incredibly soft and stretchy with a double-brushed finish: 96% polyester and 4% spandex. Feather Plush is lightweight, softly brushed warmth made from 100% polyester.

Stretch, brushing and printing techniques can create small differences in fit, color and hand feel between styles or production runs.

Follow the sewn-in garment-care label for your specific style. As general pajama-care guidance, wash similar colors together and turn printed garments inside out before washing.

An order-confirmation email is sent after checkout. If you do not receive it, check your spam folder and confirm the email used at checkout. Still unsure? Email hello@theblacksheepfam.com or Contact Us.

Orders move into processing quickly, so changes or cancellations may not be possible. Contact us promptly and we’ll confirm what can still be done. Price adjustments are not offered after an order is placed.

No. You may check out as a guest. A customer account makes it easier to review order history, tracking and eligible return options.

Available payment methods are shown securely at checkout.

Your shipping-confirmation email includes tracking details. Tracking is also available through your customer account.

U.S. orders of $99 or more qualify for free standard shipping. Current paid options include Standard, Ground, Express and Next Business Day. Available methods, prices and delivery estimates display at checkout for your address. Order processing time is separate from carrier transit, and delivery dates are not guaranteed.

Order by these dates for delivery by Christmas (U.S. addresses):

• Standard (including free shipping on $99+): Mon, Dec 14 by 11:59 PM CT
• Ground: Wed, Dec 16 by 11:59 PM CT
• Express: Sun, Dec 20 by noon CT
• Next Business Day: Mon, Dec 21 by noon CT
• Digital gift cards: any time through Dec 25. They arrive instantly by email.

Shipping to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories or a military (APO/FPO/DPO) address? We can’t guarantee Christmas delivery to these destinations. Order early and choose Express or Next Business Day for the fastest option. Not sure which is best for your address? Reach out and we’ll help.

Orders placed Dec 22 or later ship Mon, Dec 28. Delivery dates are estimates from the carrier, not guarantees.

International shipping is currently available to Canada, with eligible service and cost calculated at checkout. Duties and taxes may apply. International orders are nonreturnable under our current Refund Policy.

Shipping Protection is an option you can add at checkout. If your package is lost, stolen or arrives damaged, contact us within 7 days of delivery (or of the expected delivery date if it never arrives) with your order number, plus photos of any damage. We’ll send a replacement if your item is still in stock, or a refund if it’s not. The Shipping Protection fee is non-refundable.

Yes. Request a return within 30 days after delivery. Items must be unworn, unwashed, in their original condition and original packaging, and sets must be returned complete. A $9 return-shipping fee is deducted from the refund.

Limited Finds items, gift cards and Shipping Protection are final sale. International orders are also nonreturnable. Orders placed December 1–31 can’t be refunded, but you can still get a size exchange or store credit (see below). Review the full Refund Policy before submitting a request.

Yes, for size. If the size isn’t right, we’ll exchange it for another size of the same item when it’s in stock, or give you store credit. Request a return within 30 days of delivery and note the size you need. Items must be unworn, unwashed and in their original packaging. The $9 return-shipping fee applies.

Want a different style or print instead? Request a return for the original item, then place a new order for the one you want.

Yes. Gift recipients can get a size exchange or store credit. Contact us with the order number or the purchaser’s name and email. Refunds, when eligible, go to the original purchaser.

Please inspect your order when it arrives and contact us within 7 days of delivery if anything is damaged, defective, incorrect or missing. Include your order number and photos where possible, and we’ll make it right.

No. Black Sheep Fam gift cards do not expire.

Visit our Gift Cards collection to purchase a digital gift card for yourself or someone else.