Frequently Asked Questions

Before you purchase our comfy pajamas or holiday accessories, you may have some questions you’d like to answer. Below, we’ve assembled a list of some of the most frequently asked questions from our customers. You’ll find questions about our products, questions about setting up accounts and ordering from our website, questions about making payments, questions about shipping and returns, and other miscellaneous questions that didn’t fit into any of the other categories.

Product Questions

Are Black Sheep Fam Pajamas Unisex?

Although not all of our pajamas are unisex, we do offer unisex pajamas for babies, kids, and adults. With the exception of our baby onesie, all unisex pajamas will include the word “unisex” in the product title. You can also find a listing of all unisex pajamas by checking our Unisex Pajamas category.

How Should I Wash My New Black Sheep Fam Product?

Please refer to the care instructions on all of our products for details on how to wash and care for your new purchase.

Do Black Sheep Fam Products Shrink?

Most of our fabric is pre-washed and should not have any significant shrinkage. Please make sure to check the care instructions on all new Black Sheep Fam products to ensure that they maintain their famous softness.

How Do I Know What Size to Purchase?

Our products are made true to size with extra stretch for comfort and coziness. We highly suggest that you review our size guides prior to ordering to make sure you order the size that’s right for you. You can find our size guides here and on each of our product pages.

Questions About Accounts and Ordering

How Does the Black Sheep Fam Handle My Personal Information?

The Black Sheep Fam collects personal data from our customers in order to offer a more personalized shopping experience. All of your information is handled with the utmost concern for privacy and security.

Why Did I Receive an Email Saying That an Item I Ordered Was Canceled?

While we do our best to ensure that our inventory is accurate, sometimes mistakes happen and we have to cancel items that have sold out. If an item from an order is not available for whatever reason, you will receive an email from us.

How Long Will It Take for My Order to Ship?

We will try our best to process and ship your order within 24-48 hours of receiving.

Why Haven’t I Received an Email Regarding My Order?

If you have not received an order or shipping information from us, please check your trash or spam folders. You are always welcome to send an email to hello@theblacksheepfam.com to check on your order status.

How Will I Know if the Black Sheep Fam Has Received My Order?

For all orders placed with The Black Sheep Fam, you should receive an email from us shortly after submission. If you’re unsure whether your order was submitted, please contact us at hello@theblacksheepfam.com. We’d be happy to check for you!

Can I Change My Order Once I Place It?

After an order has been placed, we will not be able to change it. Please double check all sizes, colors, and styles on your order before you hit the “Submit” button.

What if I Can’t Find What I Am Looking for Online?

Unfortunately, if an item is not available on our website, it means the item has sold out or has been discontinued. We’re sorry for the disappointment!

How Long Will It Take for an Item to Be Restocked?

There are several factors that can affect when an item is restocked, both inside and outside of our control. The best way to find out whether an item has been restocked is to regularly check back on our website.

How Do I Know If an Item Is In Stock?

If you’re able to add an item to your cart on our website, it should be available to purchase. If an item is unavailable, you will not be able to add it to your cart or check out.

Can I See My Order History?

Absolutely! You can find your full order history online under “Orders” when you log in to your account on our website.

I’ve Forgotten My Account’s Password. What Should I Do?

Simply select “lost your password?” after “click here to login” and enter the email address associated with your online account. We’ll send you an email with a link to reset your password soon after.

Do I Need to Create an Account to Order Online?

While we encourage all customers to create an online account when ordering, you may check out without one. The benefit to creating an account is being able to see your order history and tracking information.

Questions About Payment

Does The Black Sheep Fam Save My Credit Card for Future Use?

At checkout, you will be offered the option to save your credit card for future use.

Can I Use Multiple Credit Cards to Pay for My Order?

Unfortunately, we are not able to accept multiple credit cards as payment on a single order.

What Forms of Payment Do You Accept?

We accept Klarna, Visa, Mastercard, American Express, Discover, and The Black Sheep Fam Gift Cards as payment. We do not accept cash or checks.

 

Questions About Shipping and Returns

Do You Offer Price Adjustments?

Sales price adjustments are not a service that we currently offer.

I Have a Defective Item. What Do I Do?

We are sorry that you received a defective product! Please contact us directly at hello@theblacksheepfam.com so we can make it right.

What Is the Black Sheep Fam Return Policy?

Unless there is a quality defect, we do not accept returns. Please make sure to review your order details carefully before submitting your order.

Where Can I Track My Order?

When your order ships, we will send a shipping confirmation with tracking details via email. If you placed your order as a registered customer, you can also find your tracking information in your order. When your order ships, we will send a shipping confirmation email with tracking details. If you placed your order as a registered customer, you can also find your tracking information in your order history on your “My Account” page.

How Long Does Standard Shipping Take?

When shipping within the continental United States, standard shipping typically takes from five to ten business days to arrive after your order has been shipped. Sometimes unexpected delays may happen, causing orders to be backed up and arrive later than usual. Rest assured, we will work hard to get your order shipped so that it arrives as soon as possible.

What Are Your Shipping Options and How Much Do They Cost?

We have a variety of shipping options for domestic orders. Please note we do offer FREE STANDARD GROUND SHIPPING on orders $50 and over!

Standard Ground 3 Day 2 Day
Under $50 $9.00 19.99 29.99
$50.01+ Free 29.99 49.99

Questions About Promotions and E-Gift Cards

How Do I Redeem a Black Sheep Fam E-gift Card?

On the payment page of The Black Sheep Fam checkout, click or tap the “Gift Card” button. Enter the e-gift or gift card number, PIN, and click the “Apply” button. You may add up to five e-gift or gift cards in a single order. Gift cards can be combined with other payment methods.

Do Gift Cards Expire?

No, our gift cards do not expire.

Can I Purchase an E-gift Card?

Yes! Our e-gift cards make the perfect gift! They can be emailed to yourself or the recipient. You can find this option on our Gift Card page.

How Do I Apply a Promo Code?

Periodically, we will send our customers a special promo code that can be used on our website. To redeem these codes, you should enter them into the “Promo code” field during checkout and click “Apply.” Promo codes cannot be applied to previous purchases, nor can we issue a price adjustment on purchases placed before the promotional period.

Other Questions

I Am Interested in Selling Your Products in My Boutique. How Would I Connect With the Black Sheep Fam to Start the Conversation?

We love working with other small businesses and boutiques to bring our products to life in store! Please reach out to us directly at hello@theblacksheepfam.com or DM through our Instagram or Facebook links at the bottom of our website and we can set up time to talk!

What’s the Best Way to Hear About What’s New at the Black Sheep Fam?

Please follow us on Social Media!  Links to Instagram and Facebook are on the bottom of our website.  To get the latest notifications on our sales and promotions, we strongly suggest you also sign up to receive our email updates by entering your email address at the bottom of our website.

I’m an Online Influencer. Who Should I Contact to Partner With the Black Sheep Fam?

Hello there! We would love to talk with you about potential opportunities! Please either reach out to our team at hello@theblacksheepfam.com or DM through our Instagram or Facebook links at the bottom of our website.

 

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