The black Sheep Fam
You can find our sizing guides on each page where product is offered.
Most of our fabric is pre-washed and as a result should not experience any significant shrinkage. Please make sure to check the care instructions on all your new Black Sheep Fam products to ensure that they last and keep their famous softness.
Please refer to the care instructions on all of our products for details on how to wash and care for your new product.
We do offer some unisex pajamas for babies, kids, and adults. When you select your product, unisex product is identified in the description.
ORDERING / ACCOUNT
You can place an order with The Black Sheep Fam online through our website,
While we do encourage all customers to create an online account when ordering, you can always place an order as a “guest.” Simply select “Checkout as Guest” when checking out to complete your order without an account.
Simply select “forgot password” on the “Login” screen and enter the email address associated with your online account. We’ll send you an email with a link to reset your password soon after.
Absolutely! You can find your full order history online under “Orders” when you log in to your The Black Sheep Fam account.
If you’re able to add an item to your cart on our website, it should be available to purchase! If an item is unavailable, you will not be able to add it to your cart or to check out.
There are several factors that can affect when an item is restocked, both in our control and outside of it. The best way to check to see whether an item is restocked is to regularly check back on our website.
Unfortunately, if an item is not showing up on our website, it means that the item has sold out or is discontinued. We’re sorry for the disappointment!
After an order is placed, we will not be able to change it. Please double check all sizes, colors, and styles on your order before you hit the “Submit” button.
For all orders placed with The Black Sheep Fam, you should receive an email from us shortly after submission. If you’re unsure of whether your order was submitted, please contact us at firstname.lastname@example.org. We’d be happy to check for you!
If you have not received an order or shipping confirmation from us, please check your trash or spam folders. You are always welcome to send an email to email@example.com to check on your order.
We are currently taking pre-orders until October 31. All orders taken during this time will be shipped starting November 1. After November 1, when you place an order, we will try our best to ship within 24-48 hours. The exception would be orders that include personalized items, where our turnaround is 5-10 days
While we do our best to ensure that our inventory is accurate, sometimes mistakes happen, and we have to cancel items that have sold out. If an item is not available from an order for whatever reason, you will receive an email from us.
The Black Sheep Fam does collect personal data from our customers to offer a more personalized shopping experience. All your information is handled with the utmost privacy and security. For more information on how we handle our customers’ information, please review our Privacy Statement.
We accept Visa, Mastercard, American Express, Discover and The Black Sheep Fam Gift Cards as payment. We do not accept checks or cash.
Absolutely. We strive to provide a safe environment for all our customers to place orders with us. You can find additional information about security and privacy on our Privacy Statement page.
Unfortunately, we are not able to accept multiple credit cards as payment on a single order.
At checkout, you are offered the option to save your credit card for future use.
SHIPPING & RETURNS
We have a variety of shipping options for domestic orders. Please note we do offer FREE STANDARD GROUND SHIPPING on orders $150 and over!
When shipping within the continental United States, we expect standard shipping typically takes from seven to ten business days to arrive after your order has been shipped. Sometimes unexpected delays may happen, at which time things may be backed up and arrive later than usual. Rest assured, we will work hard to get your order out the door to arrive as soon as possible.
When your order ships, we will send a shipping confirmation with tracking details via email. If you placed your order as a registered customer, you can also find your tracking information in your order history on your My Account Page.
Unless there is a quality defect, we do not accept returns. Please make sure as you order your products, you have reviewed all details of your order.
We are so sorry that you received a defective product! Please contact us directly at firstname.lastname@example.org so we can make it right.
Sales price adjustments are not a service that we currently offer.
PROMOTIONS / E-GIFT CARDS
Periodically, we will send our customers a special promo code that can be used online. To redeem these codes, you enter them into the “Promo code” field during checkout and click “Apply.” Promo codes cannot be applied to previous purchases nor can we issue a price adjustment on purchases placed before the promotional period.
Yes! Our E-Gift cards make the perfect gift! E-Gift cards can be emailed to either yourself or the recipient. You can find this option on our Gift Card page.
No, our gift cards do not expire.
On the payment page of The Black Sheep Fam checkout, click or tap the Gift Card button. Enter e-gift or gift card number, PIN and click APPLY. You may add up to five e-gift or gift cards in a single order. Gift cards can be combined with the following payment methods: Visa, MasterCard, American Express, Discover, JCB and PayPal.
Hello there! We would love to talk with you! Please reach out to our team at email@example.com for possible partnership opportunities.
To get the latest notifications on our sales and promotions, you can sign up to receive our daily emails by entering your email address at the bottom of our website. If you already subscribe to receive our emails and would like to stop receiving them, simply click the link at the bottom of the latest email you received from The Black Sheep Fam.